Practical guides, free to use
Plain-language guides on keeping Windows laptops safe, removing malware, spotting scams and protecting a business, plus RMM, safe automation and PowerShell for IT teams. Useful whether or not you ever use a Citadel product.
How to automate IT support tickets safely with AI
A practical framework for letting AI fix routine IT tickets: what to automate, risk tiers, approvals, audit trails and when to hand back to a person.
3 min readHome securityFree vs paid antivirus: do you actually need to pay?
When free antivirus is enough, when paid protection is worth it, and the questions to ask before you pay for security software for your home or business.
3 min readHome securityHow to remove a virus from Windows 11 and 10, for free
Step-by-step: remove viruses and malware from a Windows 11 or 10 laptop for free with Windows Security, an offline scan, safe mode and a browser clean-up.
3 min readHome securityHow to spot phishing emails and SMS scams in South Africa
Fake SARS refunds, bank OTP requests and courier SMSes: how to recognise phishing emails and SMS scams in South Africa, and what to do if you clicked.
3 min readHome securityIs Windows Defender enough? An honest answer
Is the anti-virus built into Windows 10 and 11 enough on its own? What Microsoft Defender does well, where laptops still get caught out, and how to check yours.
3 min readCompliancePOPIA and remote IT support: a guide for MSPs
What POPIA means for MSPs and IT teams using remote access and RMM tools in South Africa: operator agreements, security safeguards and breaches.
3 min readPowerShell10 PowerShell fixes for common helpdesk tickets
Copy-ready PowerShell for the Windows helpdesk tickets that come up every week: stuck print queues, stopped services, DNS, disk space, Defender, time sync and more.
3 min readBusiness securityHow to protect a small business from ransomware
A practical ransomware checklist for South African small businesses: backups that survive, updates, MFA, admin rights, email safety and what to do on the day.
3 min readRMM basicsRMM vs PSA vs remote desktop: what's the difference?
RMM, PSA and remote desktop tools all show up in IT support, but they do different jobs. A clear comparison of what each does and which ones an MSP or IT team needs.
3 min readHome security9 signs your laptop has a virus, and what to do
Slow, pop-ups, a new browser homepage or friends getting odd messages from you? The common signs of malware on a Windows laptop and what to do next.
3 min readRMM basicsWhat is RMM software? A plain-English guide
What remote monitoring and management (RMM) software does, how the agent works, what to look for, and the security questions to ask before you trust one.
3 min readWindowsWindows patch management for small businesses
A simple monthly Windows patch routine for small businesses and MSPs: Patch Tuesday, test rings, restarts, third-party apps and proving devices are up to date.
3 min read