What you get
One ticket queue
Staff problems arrive as numbered tickets with a conversation thread and private notes, linked to the right computer.
Routine fixes handled
Planned: approve a set of low-risk fixes once, and let AI run them when a matching ticket comes in.
PowerShell with a record
Every remote PowerShell session is opened against a ticket, so there is always a reason and a log.
Your company is the only client
The same tenancy model that keeps MSP clients apart works for a single organisation with several sites or departments. Use sites and device groups to mirror how your company is organised.
Start small
Begin with a few non-production machines, approve one or two fixes, and expand only when you are confident. Automation stays off until you turn it on.